Refresh Your Approach to Innovation and Improvement Management
It is widely recognised that organisations must adapt over time to remain relevant in their marketplace. The same can be said for service delivery contracts, where parties to the arrangement must work together to find innovations and improvements that help the service to remain relevant, and the Buyer to adapt their requirements over time to meet the external market pressures they face. With many contract durations extending to five years and beyond, it is imperative that the service model and underlying specifications for delivery allow for adjustment to accomodate new ways of working, new technologies, and changes to the external economic environment.
Embed Innovation and Improvement Initiatives
Operational improvement and excellence initiatives rely on iterations of current delivery models to deliver better performance. Through establishing a baseline of outputs and productivity, improvement frameworks can be applied to determine a focus for enhancements and to ultimately evolve the way that services are delivered. The embedment of improvement toolkits and frameworks help to reduce error, waste, and excessive cost and should be done as a matter-of-course on all dervice delivery contracts. In comparison, innovation focuses not only on incremental improvements, but also on finding entirely new ways to deliver services or to add value to customers. Many service providers can typically demonstrate continuous improvement activities, but it becomes harder to quantify and identify sustained innovation activities. Yet there are clear advantages for the identification and assessment of both.
Effective improvement and innovation activities can deliver:
- Higher customer retention rates
- Elevated market profile
- Lower direct costs
- Increased margins
- The ability to offer lower prices
- Improved customer satisfaction
- Increased accuracy & KPI performance
- Greater operational agility
- Better use of assets
- Stronger customer relationships
- Less waste
- Competitive differentiation
- Simpler business processes
- Improvements to culture and workforce behaviours
Underpinning the consistent capture and advancement of improvements and innovations is a framework that makes it easy to implement, monitor, and gain outputs from ideas, proposals and suggestions from both within and outside of your organisation.
At the Keyne Group, we've developed a holistic framework and supporting toolkits called the Keyne Group Innovation Framework. The framework facilitates the collection and evolution of improvements and innovations and has been designed to help our clients to demonstrate value to their customers throughout the contract lifecycle. The framework aligns to ISO44001:2017 (Collaborative Business Relationships) and ISO56000:2020 (Innovation Management) and serves as a mechanism to provide evidence for bidding opportunities as well as reinforcing operational capability and the continuing pursuit of collaboration and positive outputs. If you would like to find out more, then get in touch to arrange a brief chat with one of our team to see how we can help.
The Keyne Group Innovation Framework - a platform for improvement and innovation capture
How can we help you innovate more?
From our observations over the last few years, most - if not all - invitation to tender (ITT) documents require the provider to demonstrate continuous improvement activities throughout the entire contract period. Customers anticipate that the services delivered will change over time and that routine operational efficiencies must be incorporated as a matter-of-course. To drive real benefit though, service providers should look beyond simple operational performance improvements to facilitate lasting customer benefits. And while the practice of continuous improvement can lead to short-term competitive advantages and cost benefits, it typically isn’t sustainable over the mid-to-long term without materially changing the nature of service delivery. Increasingly, providers are working closer to stakeholders to deliver operational innovation initiatives for customers that can make lasting positive change. At the Keyne Group, we can help structure your approach to innovation and long term growth. Have a look at some of our suggested activities below to consider and, as always, get in touch with us to find out more.
Each quarter, our team publishes a bulletin of innovations and improvements to our clients. The bulletin provides a perspective across a wide range of industries, delivering inspiration and ideas to improve organisational efficiency by enhancing knowledge of new approaches, technologies, delivery models, and processes that underpin positive change within the facilities management and service sectors. If you'd like to recieve a copy of the bulletin, get in touch with us below and request to be added to our limited distribution list.
Whether organisation-wide, as part of a specific contract, or to enhance the quality of your response within a proposal, our innovation and improvement platform can help you demonstrate improvements and innovations over time by leveraging the knowledge of your workforce, stakeholders, and service users. We can quickly implement the right tools today to help you start your journey.
The Keyne Group comprises a team of seasoned FM professionals who can conduct a comprehensive assessment of your current facilities management processes, practices, and service standards. Identify areas where inefficiencies exist, opportunities for improvement and develop comprehensive corrective action plans.
Keyne Group can advise on the the latest developments in modern facilities management software and technology solutions to streamline processes and improve delivery. The team has experience of the leading industry CAFM systems, sensor technology and resource scheduling and tracking.
We can develop proactive maintenance strategies that prioritise preventive and predictive maintenance over reactive maintenance to reduce downtime, extend asset life and improve operative efficiency.
Keyne can work closely with your organisation to collect and analyse data related to a wide range of Facilities Management metrics including facility usage, energy consumption, maintenance schedules, and more. Data-driven decision-making can help identify trends and patterns that lead to more efficient service delivery.
Facilities management plays a critical role in implementing sustainability and decarbonisation initiatives within organisations. Keyne Group can assist in assessing and proposing initiatives in support of your bids that aim to reduce environmental impact, improve energy efficiency, promote responsible resource management, and enhance overall corporate social responsibility.
Download a copy of our Innovation Playbook and introduce some straightforward routines that can significantly improve your organisation and contract outcomes.