TLDR: There is a critical need for continuous innovation in service contracts. It’s not enough to maintain the status quo; service providers must proactively seek improvements to meet evolving client demands and leverage technology at every stage of the contract lifecycle. This strategic approach enhances efficiency, ...

TLDR: Organisations require to accept that innovation and change is essential in order that they remain a competitive provider in an ever-changing marketplace. For smaller, flatter organisations, the ability to adapt in an agile way is much easier given the fluidity of job roles and decentralised decision making. For ...